I cancelled my broadband service (and received a confirmation email) with virgin on the 20th Dec 2022 and had one month left on my contract to use. I signed up with an alternative company (community fibre) on and they installed their broadband on the 11th Jan. On the 19th Jan 2023 I unplugged the virgin media box and started using my new community fibre broadband.
In early Feb I received a letter telling me my virgin media broadband would be going up by 7 which was obviously strange so I called them and was told that I had signed up with a door stop caller from virgin media over the Christmas period. I explained that this was not the case - I had not spoken to anyone at virgin since the day I cancelled. I was told it showed I had used the service in February which was not true as the box was unplugged.
I have explained that logically it would make no sense to have 2 broadband connections from different companies and asked them to look into this as I believe it is fraud by one of their field callers. They did not seem to care very much and said a manager would call me back that day but has not.
Does anyone know my next steps - do I contact police or a fraud line - I have noticed lots of similar examples on this site so do not think Virgin media take this seriously - Thanks for any advice.
