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Forgotten Username - redirected to 'Oops, somethings broken'

Hi

I have been having an issue getting into my account, i cant remember my username or password but when i try to retrieve my username the website says its broken and the puts me at a dead stop.

This has been happening for months now can someone help me retrieve my username.

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Hi carolinenero,

 

Welcome to the communtiy!

 

I am sorry to hear that you've been struggling to access your online account.

 

Can you please confirm if you have tried this avenue via a different web browser?

 

Kind regards,

 

Beth

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Yes i have tried this on Google, Edge and Safari on an iphone and all give me the same outcome.

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Thanks for getting back to me so quickly.

 

I'm going to pop you over a private message so I can help you further with this.

 

Please check out the purple envelope for a message from me.

 

Kind regards,

 

Beth

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