Virgin Media Community

[Helitron]

Hi everyone, 

So, I tried phoning customer support to cancel the price increase, but I am asked a password for online support I set up years ago which I completely forgot. I insisted on the phone but there was no way for me to get through without it. How can I change it, please? I have been trying to get in touch with ANY human being for almost two weeks now, failing miserably every time. This is getting more and more frustrating.

Thanks for any help

[Emma_C]

Hi Helitron, 

I am really sorry that you're having trouble speaking to the team regarding the increase. 

We can certainly help you with the password issue but I'm afraid we can't help with any package changes or prices from here. 

If you're happy for me to help with the password then please reply to the personal message I'm sending now and I look forward to hearing back from you soon. 

Thanks. 

[Emma_C]

Glad we could help with this, please let us know if you need anything else 🙂