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Final request to return equipment

eyewy
Joining in

Over a month ago I returned an unwanted set top box in the packaging which you sent to me. I have a receipt from the designated Yodel drop off point.  You have sent me several reminders and recently a “Final” one saying I will be charged for the equipment. I’ve responded to all your requests and been unable to find help in Emailing you a photo of the Receipt and of the pre-addressed label which was securely fixed to the returned packaged.. Please help me. I’m 83 years old and have been trying for over 2 months to sort this problem 

 

1 REPLY 1

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi @eyewy

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the issues you are experiencing with receiving requests to return equipment that you have already sent back.

 

I would like to look into this further for you. I shall send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner and respond when you can.

 

Kind regards,

Serena