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23Poppy
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Final bill wrong

Just had a final bill - claims that changes to my contract were made on 29th July 2019 - usually £78 but bill is for £102.64.

Called 08438505300 - rate is 7p per minute - are they allowed to charge this???

Raised a formal complaint with Manish - a manager of the centre who answered the call.

Cancelled direct debit so they can't grab the money

Furious that they have caused me so much stress -  grateful for any advice 

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Re: Final bill wrong

Thanks for getting in touch with us 23Poppy.

 

I would like to take a further look into your account, to see what has happened here.

 

Please can you reply to the private message that I will send over in a few moment and I can look into this for you.

 

Thanks

Steven_L

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