Final bill not taken from bank account. Why have they not taken last direct debit payment

[phil4]

I have left virgin media and received my final bill however this charge has not been taken by direct debit as all previous bills for the last eight years have. I have looked on the virgin site and I cannot pay on my old account as when I press to pay now on the bill it comes up with a something went wrong page. 

[Travis_M]

Hi @phil4

Thanks for posting on our community forum!

Sorry to hear about this, are you able to pay when calling in on 150 or 0345 454 1111?

Regards