on 19-04-2022 11:03
Hello,
I asked for my Virgin Media account to be closed on the 18th April (yesterday). I was told that this was fine and everything would be disconnected then and I would receive a refund as my account would be in credit (a cheque through the post). I received a bill on the 7th April for the period of 24th April - 23 May. I understand this bill was generated because I was still a customer at that time.
However, I have cancelled my direct debit as I am no longer a customer and just want to be sure that the bill I received for upcoming services on 24th April - 23 May will not need to be paid (as I'm no longer using the services). Also wondering when I can expect my final bill to show that I am in credit and will be sent this money? And is the final bill posted or emailed?
Thanks!
on 19-04-2022 14:28
Hi @Gemma1357
Hopefully this will shed some light on how the final billing works.
When you cancel by giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward.
Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.
If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund around 45 days after disconnection.
on 19-04-2022 15:46
Hi @Gemma1357
Welcome to the community!
Sorry to hear that you're leaving us. You should receive your final bill within a few days of the disconnection date and will be sent which ever way you had your bills sent previously. The final bill in your case, will take over from the bill generated from the 7th April for the period of 24th April - 23 May. So no, the bill generated on the 7th April will not need to be paid as the final bill will be produced before any payment is due from a previous bill.
If you have moved address, we can set up any billing/cheque to be forwarded onto an alternative address if needed. You should receive your cheque in the post within 45 days of the account closing. If you have further issues and concerns at all please don't hesitate to ask, we're here to help if needed.