• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Fiber all setup on the street, placed order and no callback in weeks


we recently moved in a new residential area in Cambridge. Is now 3 months that we got our new build property and approximately 1 month ago Virgin did install a Cabinet right next to our property. 

We filled the form online for the first installation on virgin website (3 times), also a sales representative got an order with us, however he was not able to update us on the installation.

Now 3 weeks have passed, I tried to call Virgin asking for an estimated installation date with no luck.Sales team replied that they cannot do anything since is showing as "Not ready" for the sale to happen.

Yesterday our next door neighbour was the first to get a cable up to his property door.

Would it be possible to get an idea of when the installation on our property will take place ?

Thanks a lot

0 Kudos
  • 10.51K
  • 491
  • 1.65K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Fiber all setup on the street, placed order and no callback in weeks

Hi fredcallagan

Thanks for getting in touch Smiley Happy

If you are able to pop a PM to me with:

  • Your name
  • Your full new build address
  • Your preferred contact number

I can check into this with our teams for you.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks


* For other forum users reading this, please only PM me if I have asked you to first.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos