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Blakeget
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Failure of payment... But I already paid

I was given the ability to pay my bill early so I did and was given confirmation by the bank and virgin but then it tried taking it out again 2 weeks later and now I'm being told that I owe £84 but I have £168 credited, I'm just wondering at what point will the bill be cleared.

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Forum Team (Retired) Tom_S
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Re: Failure of payment... But I already paid

Hi Blakeget welcome to the community forums.

 

Where are you being advised that you currently owe us £84? If you are using your online account to check it will usually just advise of the value of your last bill amount and won't tell you whether the account is in credit or not, you would see the updates from your payments on your next bill. If the payment was taken out via direct debit the balance on your account would usually update within 24hrs of the payment being processed for you.

 

Thanks,

Tom_S

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