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Louloulw3
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Extra payment gone out of my account

I have noticed for the past few months £19 has been going out of my account for virgin media in addition to my monthly virgin media bill. Why? What is this payment for?

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DABhand
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Re: Extra payment gone out of my account

Do you have a mobile tariff with VM?

I would call up and ask them why they have been taking that extra £19 per month, and if it is a mistake make sure you can provide them with proof of debits from when it started.

Majide!
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Forum Team
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Re: Extra payment gone out of my account

Hi Louloulw3,

 

Welcome to our forums and thank you for reaching out with your concerns. I'm sorry that you've spotted some unidentified charges.

 

Have you got to the bottom of this since your post? If not, have you been through all your recent bills for any mobile and media services you have, to see if you can locate the reason for these charges?

 

Thanks,

Rachael

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