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Exterior brown box replacement

jebbarker
Joining in

on ‎07-08-2022 16:16

the exterior box has broken apart. For now I have duct taped it together but would like to have it replaced before the weather turns. How do you go about replacing?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎07-08-2022 16:42

Hi @jebbarker 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎08-08-2022 08:33

Hi jebbarker, 

Welcome to the community and thank you for getting in touch. 

I am sorry to hear your external equipment is damaged, we can help get this sorted. 

I will just need to take a few details via private message which I will pop over to the purple envelope on the top right of this page now. 

Speak soon, 

 

Nat
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