Existing Netflix account

[SR32]

Ok - so my new contract gives me Netflix.

I already have Netflix so I want to simply change the billing on that account from Netflix to Virgin.

am advised I have to use the link in the virgin app. Which I have done, but it doesn’t go anywhere. Screenshots below:

 

 

 cannot get the links to work - have used Safari, Chrome and Firefox. Same result.

 

[SR32]

Still not working…

[Ayisha_B]

Hi @SR32,

Thanks for your post. Appreciate this is incredibly frustrating however please be assured our support team are doing everything they can to get things resolved.

It is a wider issue and taking longer than we'd like. 

Many thanks for your continued patience.

[SR32]

Any progress?

Nearly a month now. That’s another £10.99 for my Netflix account which I wouldn’t  be paying if Virgin deal was set-up.

we agreed a contact. How about I reduce my payment to you by £10.99 per month?
Not sure I’d get away with it….

[Ilyas_Y]

Hey SR32, thanks for reaching out to us.

I'm so sorry to hear you're facing issues with Netflix, it really has been a nightmare in all fairness.
I will get this escalated for you and take this further by sending you a private message - watch out for the purple envelope 🙂

Kind regards.

[SR32]

So, ticket raised internally (thanks) with a 5 day fix statement. A week on and Still nothing. I refer you to my previous question regarding the fact that this technical issue (to which you have admitted) has effectively cost me £10.99 for the month of June.

Will VM review a credit to bills for all those affected?

[Tractorboy]

IT tickets play no part in the fix , just a fob off.

Try raising a complaint via the web site , and ask for compensation.

Works for some...

[Paul_DN]

Hi Sr32,

Thank you for reaching back out, please be assured our support team are still doing everything they can to get things resolved for all customers involved as advised earlier and on other posts It is a wider issue and taking longer than we'd expected, you patience is very much appreciated, apologies again for any inconvenience this is causing.

Regards

Paul.

[SR32]

Here we are in August and still no fix. Another payment with no deduction for being unable to utilise Netflix payment function.
was also promised £25 compensation via DM which I accepted a month ago. Hasn’t appeared on my bill as a credit. I still have the DM and a screenshot so I do hope they start honouring their promises.

if they can’t sort this, why not just stop the promotion and deduct £10 from everyone’s monthly bill? Simple. I’d be happy with that.

Or are they simply counting on the fact that we moan but never actually do anything to follow up? Well I’m making a start with Ofcom.

The ineptitude I can handle and forgive. 
the lies and broken promises are much harder to bear.

[Martin_N]

Hi SR32,

I'm very sorry to hear the issue is still ongoing. 

I can see you have reached out to my colleague and they will respond as soon as they are next available. 

^Martin

[Ilyas_Y]

Hey there @SR32, thanks for chatting with us today.

I'm sorry the issue took so long to resolve but I am glad it has been resolved.
Once the case was assigned to the specialist team, they were able to rectify the issue, the cause for delay was due to the queue they had to get through, but once the issue was brought to their attention and raised as an escalated case, it only took a matter of 48 hours for them to resolve it.

Let us know how it goes with Netflix.

Kind regards.