on 10-05-2022 11:36
Hi all,
I've been an NTLWorld/VirginMedia customer for over 20 years. I currently only take M200 broadband (no phone no TV, etc) and I've seen my bill elevate over the years to currently £53.75 per month.
With the way things are right now, we're looking at reducing costs. I can see that if I was a new customer to Virgin, I could be paying just £28 p/m (or £34 p/m after the initial period) for the same service.
I would be willing to enter into a longer than 30-day contract to get back down to this price, but it seems not to work like that.
I've stayed on the phone lines for a while and gotten through to people who say this is "new customers" only and my only option is to "leave and return after a while" (that was legitimately what I was told.
Anybody else had any similar thoughts and found a way to achieve the lower price?
on 10-05-2022 13:46
HI ceepeebee,
Without sounding rude , This is the way it has always been
All existing customers will have benefited from an introductory offer when they joined us
You can contact us by phone and choose the "thinking of leaving" option where you will be able to speak to our retentions team.
Sadly as a forum Team we are not able to deal with package changes
Gareth_L
on 10-05-2022 14:09
10-05-2022 15:20 - edited 10-05-2022 15:21
I’m sorry @ceepeebee but you are basing your negotiation on the wrong information.
At the end of the minimum period for a new customer, the price of M200 is £50.
This is still less than you are paying so you should be able to get a price below your recurring charge in return for a commitment to a new 18 month minimum period.
Here is my evidence:
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on 10-05-2022 15:44
Correct, sorry yes I meant after the first 12 months. But you're correct, that it runs into £50 after the initial contract term (which is still less than I'm paying now).
I managed to speak to somebody on WhatsApp and got a reduction in exchange for a new contract - not close to the new customer offer though.
on 10-05-2022 15:50
Virgin still operates on the principle of "loss leader" introductory pricing to onboard new customers, hence offering existing customers the same deal is not sustainable. You have to leave & rejoin to get them.
Some companies do now offer new customer deals to all their customers, but new customer prices have increased as a result. You are in a no win situation whichever way you look at it..
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on 10-05-2022 16:22
on 10-05-2022 16:30
on 10-05-2022 16:38
on 10-05-2022 17:33
Yes, thanks for that - I get it. I do not have a phone line though.