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mackinacky
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Escalating issues

Hi

Does anyone know what the procedure is for trying to escalate a complaint with Virgin Media? Has anyone had any success in actually speaking to someone in a supervisory/managerial position about the service they have been provided?

I have been waiting 9 weeks for a supposed 'Concessions team' to ring me regarding an agreement that was in place with the previous owner of the house I've recently purchased. Has anyone ever spoken to anyone on this team?

Any help would be greatly appreciated.

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Not2Hot
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Re: Escalating issues

Yes would also like an answer to this question

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Forum Team
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Re: Escalating issues

Hi mackinacky, 

 

Welcome to the Community. 

 

I am sorry to hear you have not yet received a response to your complaint. 

 

I have tried searching for your account via your Community details but have been unsuccessful. If you could please provide me with your complaint reference number I will be happy to take a look for you. 

 

For all information regarding the complaints and escalations process, please see here: virg.in/compscop

 

 

Nat
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