Error on confirmation link - Can't sign in to My Virgin Media after home move and a new account

[didiliche]

Hello,

There is an issue with my account, which makes me unable to sign in.

I moved house and moved my Virgin Media broadband with me.

My old email address was associated with my old account. There was an error message saying that account would be deleted soon.

I created a new account with the new account code and a new email address. I received a confirmation email for that new account on the new email address.

When I click on "Confirm my username" I am taken to an error page:

"Sorry, we can't confirm your username

Sorry, but we're having a few technical problems, and we can't confirm your username at the moment. We're working on it, so please try again later."

Does anyone have a solution to this issue please?

Thanks and Kind Regards

[John_GS]

Hi didiliche

Thanks for posting and welcome to the community. 

Sorry to hear you're having issues with the verification. 

Have you tried resending yourself the verification email?

Best,

[didiliche]

Hi John,

Thank you for your suggestion.

I just did it again, but I am getting the same error from the new confirmation email too.

Do you know whether that might be a bug with the website?

Kind Regards,

Diana

[Martin_N · Accepted solution]

Thank you for that information didiliche. 

We're not aware of any issues with this. 

What we may need to do is get this raised to our IT team so they can look into this. 

What I will do is private message you to confirm some information. 

^Martin

[didiliche]

Thank you Martin!