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Error DEF01 Can't register as a new account

judevincy
Joining in

Hello Team, I cannot create an account with Virgin Media Getting Error DEF01. Could anyone help me on this issue. 

3 REPLIES 3

Steven_L
Forum Team
Forum Team

Hey judevincy,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to register your online account, please could you try to create your account in incognito/private browsing mode within your browser?

Hopefully this should work but let me know what happens either way.

Kind Regards,

Steven_L

judevincy_0-1677780018180.png

 

Tried still getting the error

 

I'm so sorry to hear that this is happening @judevincy.

 

I'm going to pop you a Private Message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.