Entered wrong email when ordering

[nmckenna]

Entered the wrong email when ordering my package. Cannot access tracking or my welcoming email, and cannot track through the virgin app as i used the wrong email. Package was provisonally dated to be delievered today

Need to be able to change my email if possible

[Zoie_P]

Hi, mmckenna, 

Thank you for your post and welcome to our forums 🙂 

I am so sorry to hear the wrong email was inputted, I can certainly take a look into this for you and see if we can get it updated. 

I will pop you over a PM and we can go from there 🙂

Zoie

[Paulina_Z]

Hi @nmckenna,

Thank you for coming back to me via Private Message. I'm glad to hear that I've been able to assist with your query and that we've successfully been able to amend your email details.

If there's anything else we can do to help, please let us know.

We're here to assist.

Thank you.