Menu
Reply
nmckenna
  • 2
  • 0
  • 0
Joining in
167 Views
Message 1 of 3
Flag for a moderator

Entered wrong email when ordering

Entered the wrong email when ordering my package. Cannot access tracking or my welcoming email, and cannot track through the virgin app as i used the wrong email. Package was provisonally dated to be delievered today

 

Need to be able to change my email if possible

Tags (1)
0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
137 Views
Message 2 of 3
Flag for a moderator

Re: Entered wrong email when ordering

Hi, mmckenna, 

Thank you for your post and welcome to our forums 🙂 

I am so sorry to hear the wrong email was inputted, I can certainly take a look into this for you and see if we can get it updated. 

I will pop you over a PM and we can go from there 🙂

Zoie

0 Kudos
Reply
Paulina_Z
  • 4.31K
  • 159
  • 327
Forum Team
Forum Team
115 Views
Message 3 of 3
Flag for a moderator

Re: Entered wrong email when ordering

Hi @nmckenna,

Thank you for coming back to me via Private Message. I'm glad to hear that I've been able to assist with your query and that we've successfully been able to amend your email details.

If there's anything else we can do to help, please let us know.

We're here to assist.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply