Hi there,
We're tearing our hair out with VM. We have just moved house and had an appointment on Saturday 15th. He turns up late to install Volt 1.13GB and says he doesn't have the equipment, the Hub4. How is that possible when he knows he's turning up to install?
Makes some excuse and reorganises us for today AM appointment. Says booked and confirmed with SRO and we'll get a call confirming Monday AM. No phone call.
We phone on Sunday and speak to the team Mover team, they say no scheduled. We complain. They check the engineers notes (why didn't do that before, don't know). Say oh yes engineer coming tomorrow AM and send us TXT msg confirming.
It's Monday, no one has shown up. On phone for 2 hours to Virgin before being cut off, passed around different teams and all have different information. But no resolution. One team even says we're booked for 26th October now! We're not having it.
We need the internet for work and our baby monitors use the WiFi. This is a total disgrace from all corners from Virgin Media. The call centre team are next to useless and waste of time.
If anyone from VM is reading this we need our installation yesterday! It's not ok to be a company of your scale, providing necessary infrastructure and service but so so poor at delivering it. Nor apologetic!
Please help sort this out.
S
