Engineer Visit?

[Anonymous]

I called VM this evening to discuss my linked Netflix account and the automated service informed me ‘a technician is all set to visit. To change or hear my appointment…’

I haven’t arranged an engineer visit and there’s nothing showing in the app either. Can someone from the Forum team shed any light on this, please?

[japitts]

When is the appointment for? Does the automated line tell you, and/or is it showing under "my appointments" on your myVM online account?

[Hayley_S]

Hello @Anonymous,

Welcome to the community page, thank you for posting on here.

I am sorry for the confusion caused with this.

I located your account using your forums details, I did notice that something has been booked but with no date or time. When you spoke with the agent did they mention why they raised this?

Many thanks,

[Anonymous]

Hi,

I didn’t actually speak to anyone, and certainly not where there would be a need to book an engineer. The automated message didn’t state when the appointment is for. I’m also away at the moment.

I’m also not aware of any reason why an engineer is needed so it’s all very weird.

The appointment isn’t showing in the app or via my account. 

Thanks. 

[Natalie_L · Accepted solution]

Hi luapluap, 

Thank you for getting back to us. 

It looks like the system has generated a ticket associated to a fault with the service. This is not an appointment for a visit so I am sorry the automated service gave that information.

Are you currently experiencing any issues with the service at the moment? 

Thanks

[Anonymous]

Thanks so much for clarifying. 

I have an ongoing issue which I reported in May and August - impossible to set recordings from my mini box. Apart from that, all okay.

I was advised it’s a known issue but still waiting for a fix. 

[Natalie_L]

Thank you. 

If I pop you a private message just to clarify some details, are you happy for me to get this ticket closed down?

I will send the message over to you now if you are happy to proceed. 

I would also be happy to look in to the recording issue for you too 🙂

Thanks 

[Anonymous]

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@Natalie_L wrote:

Thank you. 

If I pop you a private message just to clarify some details, are you happy for me to get this ticket closed down?

I will send the message over to you now if you are happy to proceed. 

I would also be happy to look in to the recording issue for you too 🙂

Thanks 

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That’ll be great. Thank you.