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Joseph2
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End of initial contract.

Hi,

Before the first 12 month contract comes to an end; is it not usual to be informed it is actually doing so?(I'm on a 12 monthly contract). I must admit I seldom log onto my Virgin account and my monthly bill is by direct debit. Anyhow, I've just noticed my monthly has risen from approx' £30 pm to £44 pm. When I looked at my on line Virgin account I see that a year has now passed so I am now being charged the full price instead of the introductory offer. I just surprised I wasn't given written notice on this.

Any thoughts on this

Joseph2

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Re: End of initial contract.

Your contract and every bill advise when the initial discount period ends.

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Re: End of initial contract.

You had written notice when you took out the 12 month contract.

 

Most phones have options to set yearly reminders etc or even use a handwritten calendar to remind you.

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