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nickroberts1968
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End of Contact Refund

Hi

Can anyone help me please as im getting no where over the phone 

We cancelled our virgin package on the 12th of September as we came to end of our contract we cancelled it 6 weeks before the end of our contact 25th of October

We are still waiting on our refund which we were  told was £68.67

Ive rung up chasing the refund to be told r account was cancelled on the 5 Nov and we still have to wait for the chq and we are getting £43 not the £68.67 as we were first told

Lucky i have a recording of the conversation with the virgin rep confirming the refund of £68.67

 

So can someone advise me where i can go to get my refund and the full amount that is owed to me or where i can send this recording to

 

Thanks

 

 

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Re: End of Contact Refund

Sorry for the confusion regarding your refund @nickroberts1968,

I'd be happy to look in to this for you so I'll be dropping you a private message for more info soon. Just click the small envelope logo to the top right.

Thanks,

Michael_JK
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