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Email address not accepted

Smudge8
Joining in

Hi, 

I am trying to register for my Virgin media but my email address is not being accepted due to it being connected to an old Virgin account which was closed previously. I am a returning customer. 

thanks 

1 REPLY 1

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hey Smudge8, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you're having this issue, but don't worry 🙂 - this is something we can help out with, it's a process call a Move & Transfer. I will send you over a private message so I can do that for you 🙂 

 

Cheers, 

Ryan.