Email Button on new homepage missing

[howellrees]

Not sure if I'm missing something obvious but the new VM homepage doesn't have the email button to access login for email. Just has log-in to My Virgin Media.

My wife has an ntlworld email address as well as myself and can't find a way to access either from the homepage.

[BenMcr · Accepted solution]

As far as I know both accounts can sign into My Virgin Media, and then there is an email login box at the bottom of the page. A secondary account in My Virgin Media wouldn't see a lot of the account details though.

Or you can use the link on the help page here https://www.virginmedia.com/help/billing-and-payments/manage-email-account

[howellrees]

Thanks. Will try that. It re-appeared after I clicked on the BAFTA Awards screen and showed a screen saying it was too late to vote but with the email button showing. Very strange but thanks for help.

[Akua_A]

Hi @howellrees,

Welcome back to our community forums and sorry to hear you had issues accessing the email button.

We are however glad to hear the issue resolved itself. 

Please do not hesitate to contact us if you need any further help.

Thanks,

[howellrees]

Just an update. It seems the new VM homepage has changed to an advertisment for the new Batman movies. You have to click on this homepage to get through to a second screen which has the email link. Seems a bit convoluted to just get through to the correct page.