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PoshSquare
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Effecting my credit rating

I have just checked my credit score to find that you have been marking me as defaulting on a payment of £0 every month for the past 5 years which is having a serious effect on my credit score. I haven’t had an a account with you in over 3 years and don’t owe you anything. How can this be fixed please?
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Tudor
Problem sorter
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Re: Effecting my credit rating

You need one of the VM staff on this board to sort it out. They will pick up your post, but it could be a number of days for a response. 


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Superuser
Superuser
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Message 3 of 4
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Re: Effecting my credit rating

Ask the credit reference agency to correct the record (which in this instance should be deletions) however should they refuse or suggest insertion of notes against the record raise the matter with the ICO.

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Forum Team
Forum Team
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Re: Effecting my credit rating

Hi PoshSquare, 

 

Thanks for your post and apologies to hear this Smiley Sad

 

You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:

  • Name
  • Account Holders Name
  • Full Address where you had the services
  • A photo or screenshot showing the Virgin error on your credit file
  • Contact details for yourself

They will investigate this and come back to you within 28 days.

 

The contact options are:

  • By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
  • Or via Email: creditfileamendments@virginmedia.co.uk

Come back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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