I gave a months notice to quit my contract which was ending anyway. At first I was told there would be a charge for leaving VM but then told that by giving the months notice I wouldn't be charged; in fact I got a refund of £30 approx.
Good luck. Keep pressing VM until you get a better deal. I used to periodically phone in and threaten to go over to a competitor, and the retention dept. always offered me a discount.
I am in this same situation. Difficult circumstances have led to our having to relocate outside of the service area, and in that case it seems that the early termination fee policy is unjust and perhaps designed for the protection of the company at the expense of people who have been faithful customers. It adds insult to injury to be charged a fee in this circumstance. Further, I am aware the SKY waives this fee if you relocate outside of their service area.
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Tried moving my services to my new house after being evicted from my current house to be told they don't cover that house but next door have it, so now GOT to cancel and now want to charge me £180 cancellation fee, it's not me that can't continue the contract I was happy to move the services but is that my fault vm can't supply
I am so sorry to hear that you have had this experience,
I appreciate that having to move is stressful enough but when it's not your choice to do so this can create complications. Under our terms and conditions Termination fees do apply but I'd like to see if there's anything else we can do to support.
If you can pop back to me on the PM I am sending next to you that you can find on the top right hand side of the forums, that would be great!
Unfortunately i face the same problem with the previous users' cases. I became a Virgin customer 2 months ago , as BT was very bad in my area and my landlord decided to kick me out because he wants to the sell the property. Of course, i want to remain a virgin customer as i a new one , but in my new flat Virgin services are not available and Virgin say to me that i leave my contract?? But how? It's the opposite way around, you cannot fulfill that we agreed, you cannot transfer my contract to the new flat . I was always saying that i want to remain a virgin customer but you cannot provide this, so to home this fault belongs to?
Please get in contact very soon with me to resolve this issue.