A warning to all existing Virgin Media broadband customers the Early Termination Fees process needs to be monitored.
If you move house to a new area in which Virgin media cannot supply, you will be liable to pay the Early Termination Fees which Virgin estimate. It is irrelevant how long you have been a customer and if the person moving into your house is transferring their Virgin media connection, you will still be charged no discussion or negotiation, just reminders that failure to pay will result in extra charges and could affect your credit rating.
However, the joke is that the Early Termination Fees process is broken, I left my direct debit active so that Virgin could collect the £181, they did not. The fun started from that point, basically after speaking to three customer services reps and three times through security. I eventually got to bill payments and paid over the phone. What was astonishing was that Virgin had cancelled direct debit so did not collect from my account, Pay my bill on my account would not work as no longer a customer. the phone auto payment could not process as no longer a customer, hence no option but to pay over phone with a customer services rep again going through security.
Having been a Virgin Media customer for some five tears it was the final slap in the face when leaving, needless to say will never be a Virgin Media customer again, a terrible approach to customer service and the Early Termination fees process broken.
I requested a final bill receipt, guess what Virgin do not do that, Virgin happy to take the money but no confirmation of your final payment.
Beware when you leave or face possible extra charges.
