Hi 👋 @Maryb4,
A warm welcome to our Community Forums and thanks for your post. It's great to have you with us here!
I'm so sorry to hear you've been charged for a paper bill when you requested to switch to eBilling.
We have some info 👉 here on how to update your preferences.
I've not been able to locate your details on our systems so I will pop you a PM now to confirm these and take a look at the charge for you. If you still have issues, switching to eBilling after following the steps in the link, then let me know via PM and I will be happy to help with that too 😊
Speak soon!
