I just moved into a new flat and my address was listed on the virgin website (verified my move and everything using the virgin chat box nearly two weeks ago). Fast forward to today—I tried to connect my broadband I wasn’t able to since it looks like my entire building is listed under one address (none of this was mentioned to me on the chat 2 weeks ago)… which obviously isn’t the case since there are 3 flats in my building. I know for a fact the flat below me has virgin so I know that mine is definitely serviceable. Moreover, I was just told by someone on the phone that a duplicate form was submitted for me and I’ll have to wait up to 72hours to see if they will confirm. I find it strange that this would be needed since my address has 3 flats owned by 3 different people. Surely, accepting a duplicate address would mean more customers and more money for virgin.
Anyway… I just want to know if there is a way to confirm that my Duplicate form was actually submitted? Also wanted to see if my form will actually be approved? I would like to stay with virgin but I can’t wait too long (since I frequently work from home) and therefore may have to look into switching providers.
