Went through retentions to downgrade my package and reduce bill from £76.99 to £53.99. All agreed and text sent to me asking for confirmation to continue. I replied yes and received a text saying it would be sorted, 21st March.
All was agreed, 1 month later receive the bill, this was £76.99.
20th April. Called them to discuss and to resolve (as some of you are aware, trying to resolve issues with Virgin Media over the phone is a nightmare.). I was told they had to get a verification code from another department and this hadn’t been sorted yet, it will be sorted in 2 days.
1 month later, bill received for £76.99, aaaaaahhhhh!
18th May. Called them again to discuss, cut off, probably because it was too much hassle for someone to deal with.
I called again. Lady that handled the issue has managed to resolve all outstanding issues (we will have to wait & see.). She also identified that the original offer was for 50mb broadband, not possible to run V6 box on 50mb?
Anyway, all may be resolved now.
Why is it so difficult for Virgin Media to resolve these simple billing and package change issues?
Why do you have a contact symbol on the bottom of every bill that doesn’t work?
Just spent another xxx trying to resolve this yet again. Being charged £73.50 each month when the bill should be £53.99. Indian call Center, very quiet and difficult to understand. They say I can not speak to a uk person. They agree that I am being overcharged, but do not know why this is happening since May. I have told them that I have called multiple times and they promise each time to resolve the situation…!
They are saying my account will be credited and the bill reduced to £53.99, I will not hold my breath.