Spoke to retentions last week to downgrade, the person I spoke to advised me that they have downgraded my services however my package still appears the same with no changes. I made the call last Wednesday. They were also going to send me an email confirming the changes, however I have not received any email to this effect. I'm concerned the downgrade has not been done.
My contract expires in November and needed to downgrade because of costs. On inquiring after dropping my landline requirements and some TV channels, but keeping the same broadband I was told my price would be the same. Lovely answer which gives me more incentive to move to another provider after many years with Virgin.