Oh ok, I won’t be able to sleap tonight with worry, please don’t get the mod team, and if you listened to what I said, I said there was stupid comments, idiot
VM publish their figures publically.
15% of customers were leaving for other suppliers (churn)
Here is 2017’s results, I expect 2018 will be soon.
Customers on the whole do not swap as much as you think, hassle is a big reason stated for it. It’s why the industry operates the way it does currently, because it works for them.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
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There doesn't seem to be any constructive conversation going on here so I've decided to close the thread.
@Tattes if you need help, please raise another thread stating specifically what it is you'd like assistance with.
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