Dispute with bill

[guptaanmol]

When I requested VirginMedia to disconnect my services as I don't agree to inflated price of new contract then why I am being blackmailed by agent to accept new contract and pay money.

I have all screenshots of WhatsApp chat and call recording as I disconnected my services already. I am being harrased by VirginMedia agents to pay money which I am not liable of

[Andrew-G]

And just to poke some well deserved fun at VM, it seems that Virgin Media is apparently headquartered at the Hotel California: "You can checkout any time, but you can never leave" 

[Tom_W1]

Hi @guptaanmol thanks for your replies here.

I can see you're communicating with reece via PM so please be assured that we'll try to get this resolved for you via PM.

Many thanks

[guptaanmol]

Tom, same was assured to me 2 months and 10 days back as well but no one called yet

[Tom_W1]

Hi @guptaanmol thanks for your reply.

I'm sorry about this - we can't issue calls over here but we can certainly try to resolve issues via PM.

As previously mentioned, I know you're speaking to Reece directly which is best practice here, he'll do his best to resolve this in due course for you.

Many thanks

[guptaanmol]

No Tom, she is not helpful at all yet but I'll wait to see what she comes back with 

[Andrew-G]

I'd say cut your losses and look to CISAS.  If VM wanted to sort this out and provide good customer service they've had every opportunity, and failed each one.

[guptaanmol]

Yes Andrew, it will be repeat of mistakes if I still wait for VM to respond.

following CISAS more now

[guptaanmol]

Tom, I am still getting messages from VM, blackmailing my credit rating will be impacted instead of you or your team acting . As you have already acknowledged the complaint officially from VirginMedia, still if my credit score is impacted, I'll go all the way to sue VirginMedia.

I have raised complaint to VM through all Channles possible

1. Calling customer care to raise complaint

2.  Through Whatsapp customer care

3. Through VirginMedia community

4. Raised a complaint through VirginMedia WebForm

Please ensure my credit rating is not touched at all.