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Sm61290
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Dispute resolution reply wrong again!

Dear team, after complaining to ciscas 

your dispute resolution team has accepted virgin to be in the wrong and compensated me . 

however , virgin have had my name wrong , another issue which has now lead to me not being able to cash my compensation. 

you have me down as Miss - not Mrs Davies, I have also since divorced and my name is as I stated on my cisas complaint and your team have even replied to me in my correct maiden name . 
so even if I hadn’t changed my name back to my maiden name I still wouldn’t have been able to cash the cheque as you have not done this correctly in the 1st place. 

I am also not able to edit my address as virgin blocked me - again part of my complaint initially. 

please can I ask you have someone re issue the cheque to the address given on my complaint - the resolution number is 623388 and was signed and responded to by a Natalie 

again disappointed I’m still months on having to resolve issue with virgin 

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Zak_M
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Re: Dispute resolution reply wrong again!

Good afternoon @Sm61290 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had this issue. 

 

I will pop you over a PM so that I can get this sorted for you. 

 

Kind regards,

Zak_M

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