Very troubled by a recent experience my Dad, who is retired had with Virgin Media. He has been a customer since the NTLworld days and his cable box is so old it isn't Tivo.
My neighbour, my brother and myself all recently came to the end of our contracts (we all have the same packages pretty much) and made contact to ask for a reduction on the renewal price. We all received discounts.
Dad called to do the same and they refused. They didn't offer to send a new box, wouldn't explain why they wouldn't offer a reduction or why they wouldn't match my price plan. He pointed out he was requesting the same service and has been a customer longer than I have.
I have since heard of this happening to other retired people we know. I'm concerned that VM are deliberately being obstructive to older people who will not wish to change supplier.
My father is paying around £220 a year more than I am for exactly the same service but without Tivo.
What can I do?
