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Discount end dates

Armitage1
Joining in

Hi.  I've just signed up for a new 18 month contract.  It's a great deal, but the contract states that a £25 element of the discount will end six months before the 18 months is up, despite the agent I signed with saying that the discounts were all for 18 months.

 

Could anyone from the forum advise on the best way to get the discounts all running for 18 months?  i would ring up again but this is the second time this has happened in a couple of days.

1 REPLY 1

Tom_W1
Forum Team
Forum Team

Hi @Armitage1 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

Even though most do, not all discounts run for the whole duration of the contract and these are visible on your contract which I imagine you have seen.

Did you receive any email confirming the discount in question was valid for the 18 month period, or anything you can screenshot to show this?

Many thanks

Tom_W