Direct Debit change functionality not working

[Vinny53]

Does anyone know when the Direct Debit change functionality will be fixed.  I have ben trying for 2 months to change the bank my DD comes out of without success.

Tried different browsers, but keep getting an "Oops" message when it tries to direct me to the page.

[David_Bn]

Thanks for reaching out to us on our Community Forums @Vinny53, and a very warm welcome to you!

Sorry to hear that updating the direct debit details has been tricky.

Can you please confirm if you've attempted to this for your My Virgin Media application on your smart phone or tablet?

Thanks,

David_Bn

[Vinny53]

Thanks David

I've tried this on PC, iPad & iPhone.

Paul 

[David_Bn]

Thanks @Vinny53, 

Is this via browser or are you referring to using the My Virgin Media application?

Thanks,

David_Bn

[Vinny53]

Hi David

I've tried both browser and the app, unfortunately the same result whichever way I try.

I know I can phone someone to change the DD, but it seems such simple functionality, that I find it odd that it isn't working.

I've changed all my other DD's recently with no issues, so I can only assume there is a potential system defect?

Cheers, Paul

[Matthew_ML]

Sorry to hear this and every time is it giving you the same answer / error message?

There could be a issue yes but its hard to confirm without looking into this.

If you want we could look at changing this via PM for you?

Do let us know if you would like us to do that.

[Vinny53]

Hi Matt, yes I get the same "Oops! Something's gone wrong" message every time, with the offer to message the teams or visit the community page for help.

Happy to arrange the change via PM.

Cheers, Paul

[Matthew_ML]

No worries, let me send you a DM now.

[Matthew_ML]

Glad we've managed to get this sorted out for you 🙂