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tonyjet
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Direct Debit Taken 6 days early

Apparently Virgin Media have taken money out of my account by Direct Debit 6 days early.

When i go into my bills it states that i am in credit but still shows that the money will be taken from bank next week

Please help

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fatblokefletch
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Re: Direct Debit Taken 6 days early

I'd check the bank first to actually make sure that they HAVE taken the money.

 

Normally Direct Debits are taken on the first working day around the actual date. However, my company updates customer accounts with the direct debit information a week early, but does not physically take the money until the due date

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tonyjet
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Re: Direct Debit Taken 6 days early

Checked with bank. Direct Debit has definetley been taken out.

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Community Lead
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Re: Direct Debit Taken 6 days early

Hi @tonyjet

Sorry about this. I'm going to send you a private message and we'll find out what's gone wrong.

Thanks

James


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jodie250
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Re: Direct Debit Taken 6 days early

Hi, I have the exact same issue as above. Any help as to why? 

Thanks

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tonyjet
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Re: Direct Debit Taken 6 days early

Hopefully it won't be taken out twice. I am still waiting for a member of billing to contact me.

 

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tonyjet
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Helpful Answer

Re: Direct Debit Taken 6 days early

Got a Letter Today (the day the direct debit should have been taken out) Stating due to a "technical hitch" virgin media system took the direct debit out early. anyhow the direct debit wasn't taken out twice.

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