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Difference between contract summary and actual contract

PeterWells
Joining in

on ‎30-08-2022 18:45

Can anyone explain why the final contract listing of TV services differs from the contract summary sent before I agreed to go ahead.

Contract Summary:

PeterWells_0-1661881387301.png

Actual Contract:

PeterWells_1-1661881412408.png

Two Virgin TV360 boxes listed as in the summary, but now with the addition of 'Additional TV Box'

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Nathan_B
Forum Team
Forum Team

on ‎30-08-2022 20:55

Hi there @PeterWells, welcome to our forum and thanks for your post.

Sorry to see that there is some confusion with the contract you have. The contract showing an additional box will be correct. From what it looks like you are on the Ultimate Volt package which includes an additional box at no extra cost within the package.

Even though the specific package will come with the 2 boxes as standard the bill will still show it as being an additional due to most packages only coming with 1 box as standard.

I hope this helps clear things up for you, if you need any further help, we will be happy to offer further help.

Regards

Nathan

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