Virgin Media Community

[andy_bht26]

Hi there,

I have canceled my service on 26 Nov 2020, and the staff on phone told me that they will send me the box for returning the hub kit. However, I have not received the box and have been charged £40 (my address is correct as I keep receiving mails and bills from the company).

Can someone help to check it here or can I directly send the box to the company by some address?

Many thanks, Andy

[Paul_DN]

Hi andy_bht26,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't received your returns kit.

so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.