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Delete my VM account

JoaoCustodio
Joining in

Hi,

I'd like to know how I can get my account deleted,

I've had an account register a few years back than I left VM, now I've moved back to VM and can't seem to register the new account as it says my email is being used.

Can I get my account deleted and then I can register again with the new details?

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Thanks for joining me on PM, JoaoCustodio and allowing me to sort this for you 🙂

Do pop back if you ever need anything

best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi JoaoCustodio

Thanks for posting and welcome to the community.

The process is a Move and Transfer from one account to the other, takes 24 hours. I will PM you now.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

@John_gs

 

I'm the old account holder

John_GS
Forum Team
Forum Team

Thanks for joining me on PM, JoaoCustodio and allowing me to sort this for you 🙂

Do pop back if you ever need anything

best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill