on 09-05-2022 23:58
Answered! Go to Answer
10-05-2022 15:35 - edited 10-05-2022 15:36
Do not make the mistake of a settling a debt that is incorrectly attributed to you as it will:
Consider instead:
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10-05-2022 14:52 - edited 10-05-2022 14:57
A not unfamiliar story i'm afraid. I will flag for a VM person to comment and advise. Meanwhile someone with more knowledge of the processes should comment soon
Do you have any records that can confirm what you were told by VM?
on 10-05-2022 15:23
Good Afternoon @Ajw1, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issues you've faced with the effect caused to your credit score
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
10-05-2022 15:35 - edited 10-05-2022 15:36
Do not make the mistake of a settling a debt that is incorrectly attributed to you as it will:
Consider instead:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 10-05-2022 16:23
Yes. If you pay now you will be acknowledging that you left a debt unpaid for an extended period.
Virginmedia are totally inefficient in every aspect of their business except one - hitting their customers' credit records.
on 10-05-2022 17:40
Normal advice in these scenarios is that you email creditfileamendments@virginmedia.co.uk with full details of the credit file entries that you believe are incorrect, they will then investigate on an "upto 28day" basis and make any amendments they deem necessary.
The issue here, will be in establishing the accuracy of the entries in question. In many cases a CS dispute is at the heart of the issue, or perhaps a customer walking away from a charge and wrongly assuming that something is resolved.
That doesn't appear to be the case here, but is worth noting.
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on 13-05-2022 16:03
Hey John,
unfortunately I don’t. But I believe I should be able to request call logs to confirm. However I don’t know if they’ll still have them since 2018.
on 13-05-2022 16:10
Thanks for the advice,
I have been in contact with their credit department. And they are trying to get me to settle and are telling me that the default will be removed after that. I am quite weary because it was VMs false promises that got me in this position to start off with. It’s so frustrating dealing with a business you can trust. Everyone you talk to is just saying different things.
on 13-05-2022 18:33
Hi Ajw1
Thanks for coming back to us. I shall pop you a PM now.
Kind regards,
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on 14-05-2022 13:05
Thanks for joining us on PM @Ajw1
Just to update the thread, the account was sorted and the removal of the debt from the credit file is happening as we speak.
Apologies again but we're sorting it.
All the best for the future as well,
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