on 23-08-2022 14:03
Trying to sign in to my account but when I put in my email for forgotten password, keep getting the DEF01 message
I have tried on several different devices/browsers and cleared cache.
Please advise.
Thanks
on 23-08-2022 16:05
Hi @softfocus69
Thanks for posting and welcome back to the community. Sorry to hear you're having issues with the sign up. Thanks for confirming what you've already done.
I'll send you a PM now to assist further.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 24-08-2022 13:01
Hi @softfocus69
If you can respond to my PM with all the details requested, I'll be able to help 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill