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Def01

softfocus69
Joining in

 

Trying to sign in to my account but when I put in my email for forgotten password, keep getting the DEF01 message

I have tried on several different devices/browsers and cleared cache.

 

Please advise. 

Thanks 

 

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @softfocus69

Thanks for posting and welcome back to the community. Sorry to hear you're having issues with the sign up. Thanks for confirming what you've already done. 

I'll send you a PM now to assist further.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @softfocus69

If you can respond to my PM with all the details requested, I'll be able to help 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill