i have reported a damaged door on a green cabinet 4 times via phone (150) ,,,,, it hasn't been repaired yet ,,,,,,, i even had a virgin phone-call 2 weeks ago to say 'thanks for reporting it, it has now been fixed' ,,,,, it hasn't !! ,,,,, this is my last attempt to save you the problem of repairing cables that will inevitably be vandalised or damaged by the weather at some stage.
the box is located in front of 33 Cromwell Rd, Caterham, CR3 5JE, the door is off the hinges and leans against the box, wires are visible and have been for at least 2 months
There is a virgin box located outside my house which has been severely damaged. I have contacted the council who have confirmed that this is the property and responsibility of Virgin. After 3 attempts to have this fixed I have been fobbed off and this is becoming stressful as the box is an eye sore and could potentially cause harm to passers by on the pavement.
The frame had rusted, and I think a delivery vehicle must have driven over it. It is on a narrow grass verge in a residential street where we get a lot of people walking dogs. It contains both fibre and cables, and the manhole is now bearing down on those.
How do I report a broken junction box? I have tried the 0345 4541111 number but I can't find an appropriate option on the automated system or seem to pick one that allows me to speak to a human!!
Details below -
'Junction box SEE 1020 is wide open. There have been previous attempts to 'fix' it by putting black tape over the doors to keep it shut. This has failed multiple times.' Please can this be repaired properly before vandals / pests / water causes issues please?
How do I get someone to provide a bigger cabinet in our road? The current one seems to be at capacity and has been unlocked for years, with wires visibly hanging out. It looks tatty and has caused problems when engineers have mistakenly cut off our phone to make space for others.
In the past, Engineers have said a replacement is being planned, but is not a priority - but that was said several years ago.
There is a faulty manhole cover near us. TfL and Camden Council say it belongs to Virgin Media.
It was faulty for some months end of 2016- early 2017 and was repaired, but within 6 weeks it became faulty again, making noise and is looks loose. We think it is in a bad location on the road as the problem has recurred.
We are worried it may collapse as it is on busy red route road with large vehicles going over it.
I had previously called a number which took an automated message of the fault in June and July. I think the number was 0330 333 0444. I have called it again and the Ref is 29861258 for today is.