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KD_2000
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Message 51 of 61
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Re: Damaged Cabinet

Hi Stephen,

Could you confirm that the cabinet (on Ducie Street) is yours? If not I'll be in touch with Openreach. 

Thanks 

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Message 52 of 61
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Re: Damaged Cabinet

Hi there @KD_2000

 

We have got a cabinet at that location and we have sent it to our cabinet team to confirm and assess - at the moment we have not had a reply from them but will keep  you updated as and when 🙂 

 

Cheers

Katie - Forum Team


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bc507
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Message 53 of 61
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Re: Damaged Cabinet

Hello Virgin team,

Any update on this?


Best regards,

Ben

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Message 54 of 61
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Re: Damaged Cabinet

Thank you for updating us Ben.

 

I've emailed the team with the details myself asking for an update on this cabinet.

 

Thank you, Emily.

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jimthing
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Message 55 of 61
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Re: Damaged Cabinet

re. 54 Fairlawn Grove, W4 5EH 

Box is still in same condition 3 weeks later? Are you playing us lip service on this thread, as follow-ups to check things have been fixed are clearly not being done here. 

 

CS phone call experience with Virgin Media: same with you? [video!]:
http://community.virginmedia.com/t5/Up-to-120Mb-Setup-Equipment/CS-phone-call-experience-same-with-you-video/td-p/1952002
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Message 56 of 61
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Re: Damaged Cabinet

Sorry that the cabinet hasn't yet been fixed jimthing.

 

Every time that we are asked about this, the information is passed onto the cabinet maintenance team that work on fixing them. We are yet to hear back from the team, when the repair will take place.

 

Regards

Steven_L

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Rizzler78
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Message 57 of 61
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Re: Damaged Cabinet

Hello there is a cabinet doors lying open beside my property, BT13 3QQ

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jimthing
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Message 58 of 61
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Re: Damaged Cabinet

Well close it then. lol! 

CS phone call experience with Virgin Media: same with you? [video!]:
http://community.virginmedia.com/t5/Up-to-120Mb-Setup-Equipment/CS-phone-call-experience-same-with-you-video/td-p/1952002
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Message 59 of 61
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Re: Damaged Cabinet

Hi Rizzler78

Thanks for letting us know about the Open Cabinet

We have reported this now for you 

And will be out as soon as we can to secure and repair this 

Gareth_L

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Rizzler78
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Message 60 of 61
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Re: Damaged Cabinet

Many thanks 

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