DEF01 issue - existing customer

[Sadie-Lil]

Hi, I’ve seen a few messages about the DEF01 error issue.

I’m currently getting this message when trying to re-set my password via the forgotten password link for my virgin media account.

like others I have tried different browsers on 3 different devices, all having the same result.

can i please have some help resolving this.

[Travis_M]

Hi @Sadie-Lil

Thanks for posting on our community forum and a big warm welcome with this being your first post!

I am going to drop you a private message now to confirm some details, please keep an eye on your inbox for a message from myself.

Regards

[Travis_M]

Hi @Sadie-Lil

Thanks for confirming the details via private message

Great to hear this is all sorted for you now! I hope you have a great afternoon and be sure to contact us if you do require any further assistance 🙂

Regards