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DEF01 error

Emilia115
Joining in

I cannot register my account using either of these links: https://www.virginmedia.com/my-virgin-media/register and https://my.virginmedia.com/create-profile/register

I have tried multiple different browsers, clearing cookies, different devices, etc, to no avail, I just get the DEF01 error every time.

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @Emilia115

Welcome to the community 

Sorry to hear you've not been able to register for an online account. 

Have you been fully installed with your services? If not, how long since your registered to join us? It can take some time to create your online profile at our side before you can register for an online account. 

Here to help 🙂
Virgin Media Forums Agent
Carley