DEF01 error

[ashmicro]

As above, existing customer, Virgin Media Business. I have a BIS Certificate.

2 engineer visits so far, neither can find any issues, both convinced we have an account problem. They both tried calling VM, but couldn't get through.

BIS contains username and password for Virgin Media Business, but this link doesn't recognise the username.

https://mybill.virginmediabusiness.co.uk/web/guest/home?p_p_id=58&p_p_lifecycle=1&p_p_state=normal&p...

[Jodi_S · Accepted solution]

Hi ashmicro,

A warm welcome and thanks for posting on our community forums. We do apologise for that you're experiencing the DEF01 error.

As this is a residential forum, were unable to assist any business accounts from here. Please can we ask you to contact our business team on 0800 052 0800 or visit the link here https://www.virginmediabusiness.co.uk/help-and-advice/

Kind regards Jodi. 

[m1010072671]

Same problem here cant be fixed try everything pls vm fix ur system

[Paulina_Z]

Hi @m1010072671,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing a similar issue. 

Can you tell us if you have a residential account with us, or a business one? We'll be able to direct you to the right information and assistance.

Thank you.