DEF01 error

[KarenFowkes]

Hi,

I'm trying to reset my password for my virgin account but every time I put my email address in i get the DEF01 error - I have cleared my cache, tried 3 different devices and 3 different browsers.

Thanks

[Akua_A]

Thank you for the update @KarenFowkes.

I am glad to hear the issue has since been resolved.

Please do not hesitate to contact us if you need any further help.

Thanks,

[Marion52]

@Akua_A

my issue has not been resolved?

[Akua_A]

Hi @Marion52

Welcome back to our community forums and sorry to hear you are having a similar issue.

I can see you are in contact with my colleague Natalie_L on another post. Please remain in contact with her so she can further assist you on this.

Thanks,