DEF01 error when trying to create account

[musehead]

As per other posters, I am also repeatedly getting a DEF01 error when trying to create an account.

I have already tried using different browsers, clearing cache and cookies, and using different devices.

Please help.

[Reece_MH]

Hi @musehead,

Cheers for your post, and welcome to our Community Forums - we're here to help 🙂 

I'm sorry to hear you're having some trouble registering with us. Can I confirm which link you are using to register with us? Sometimes this issue can occur if you have been a customer with us in the past and have cancelled but since re-joined - is this the case for yourself?

Thanks,

[musehead]

Hello,

I'm trying to register using this link:

Register My Virgin Media Account | Virgin Media

I do not think I've ever been a customer of Virgin Media before.

[Ashleigh_C]

Thank you for confirming. 

Can you try and register via this link for us, and let us know if you get the same error message? 

Thank you

[martynh89]

Hi,

I am receiving the exact same problem, DEF01 - tried various browsers, cleared cashe etc.. I need support to set my account up please. 

Thanks

[musehead]

Hello, yes I get the same error message via that link (DEF01)

[Ashleigh_C]

Thank you for checking. I will pop you @musehead a PM now so we can take a closer look into this.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

@martynh89 have you also been able to try the link in my previous post? 

Thank you. 

[martynh89]

Hi Ashleigh,

I've tried every link possible, while scrolling through the 10s of posts about the same issue.

Thanks

[Ashleigh_C]

Thank you @martynh89 I think this fault actually may have been rectified in the past half hour as I have seen customers now able to register. 

Can you try one last time for me and if not let me know.

Thank you.